Case Study: San Francisco SPCA achieves scalable, centralized employee and volunteer training with SAP Litmos

San Francisco SPCA Improves Their Employee Training, One Paw at a Time

The San Francisco SPCA, one of the nation’s oldest humane societies and a founder of the No‑Kill Movement, had built exceptional animal-care outcomes but faced a growing internal challenge: training was largely event‑based and informal, relying on shadowing and ad‑hoc documents. As the organization expanded, this unsystematic approach proved unsustainable and left gaps in consistency and long‑term learning strategy for employees and volunteers.

To address this, the SF SPCA implemented SAP Litmos to centralize training, standardize methodologies, and quickly deliver content. The platform proved cost‑effective and user‑friendly, enabling the organization to create sustainable development paths, extend training to volunteers, and use reporting tools to track compliance and trends—strengthening staff readiness and support for the SPCA’s mission.

San Francisco SPCA

Marcus Pon

Manager of Learning & Development