Case Study: Pawn 1 standardizes training and leadership development with Litmos

Pawn 1 builds 8-course onboarding and an 8-week Leadership Academy with Litmos

Pawn 1, the largest independently owned pawn shop chain in the US, faced the challenge of inconsistent training across its 30 locations. They lacked a standardized new-hire onboarding program and formal leadership development. After cycling through several LMS platforms, they turned to Litmos to build a single, scalable learning solution.

Using the Litmos LMS, Pawn 1's HR director built a comprehensive new-hire training path featuring 8 courses with 52 modules and 38 training videos. They also implemented an eight-week Leadership Academy. The solution transformed their training, with managers providing incredible feedback. While specific metrics are still being tracked, the program aims to directly improve new-hire retention and leadership effectiveness.

Pawn 1