Case Study: OSF Healthcare achieves centralized, scalable revenue-cycle training with SAP Litmos

OSF Healthcare Improves Revenue Cycle Training With Sap Litmos Courses

OSF HealthCare, an integrated health system in Peoria, Illinois with 11 acute care facilities, two colleges of nursing, a large physician group and home health services, needed to centralize employee education to support its mission of high-quality care. At OSF Saint Anthony Medical Center, training was fragmented—delivered as disparate PowerPoint presentations—which was not scalable, left staff with many unanswered questions, and undermined confidence in revenue cycle roles.

OSF deployed SAP Litmos Courses to centralize and standardize revenue cycle training, replacing ad hoc slide decks with a consistent, deliverable learning platform. The change made training more scalable and effective, boosted staff confidence and morale, and reduced repetitive follow-up questions as employees felt better prepared in their roles.

OSF Healthcare

Shellie Zuroske

Revenue Cycle Trainer