Case Study: Enghouse Interactive saves hundreds of training days per year with Litmos

Litmos Saves Hundreds of Days Per Year in Customer Training Resources

Enghouse Interactive provides contact-center software used by over 10,000 customers and more than 1 million agents worldwide, handling over a billion interactions daily. Because the product is technically complex and partner enablement requires both in-person and online training, the company struggled to efficiently train end users at customer sites — installers spent nearly five days on-site, and the two days previously used for training were needed instead for technical tuning and issue resolution.

In 2010 Enghouse adopted Litmos for its fast setup, ease of use and multilingual support (22 languages), enabling global loading and editing of courses without a days-long process. Since implementation the company has added thousands of users annually (3,200 in 2014) and saved two days of on-site training per deployment — in 2014, 650 U.S. installations yielded 1,300 days of training time saved.

Enghouse Interactive

Jason Galeener

Global Education Manager