Case Study: NAVBLUE achieves scalable learning culture and support ticket deflection with Litmos

How NAVBLUE Leverages Litmos Solutions to Build a Scalable Learning Culture

NAVBLUE needed a scalable way to train both customers and employees with a very small team, while also reducing repetitive support requests and improving learner engagement. Using Litmos and its LMS capabilities, NAVBLUE Academy built a growing learning program that now supports more than 50,000 customer learners and over 2,000 internal employees worldwide.

With Litmos, NAVBLUE implemented features like self-enrollment certificates, bulk import, team permissions, reporting, and news/email communications to organize more than 250 customers and hundreds of custom courses. The result was a significant decrease in “how-to” support tickets, stronger onboarding and learning culture, and positive learner feedback, with 75%+ top-box satisfaction targeted for courses; NAVBLUE also reported that Litmos made LMS administration easy and helped drive better ROI for both internal and customer training.

NAVBLUE

Erica Marten

Head of CX Process Optimization Strategy