Case Study: Celtic Manor Resort achieves blended, engaging employee training with Litmos

Celtic Manor Transitions to a Blended Learning Approach Using Sap Litmos Courses

Celtic Manor, a five-star hospitality destination in South Wales with multiple hotels, golf courses, restaurants and spas, struggled with a heavy dependence on workshops and classroom training. That approach tied up L&D in administration, made it difficult to reach staff consistently, and prevented timely, targeted professional development.

By adopting SAP Litmos and its library of workbooks, infographics and video content, Celtic Manor implemented a blended learning model—using videos in-class and as online follow-ups—to streamline delivery, improve access to the right training at the right time, reduce administrative load, and earn consistently positive feedback from learners.

Celtic Manor Resort

Tracy Israel

Head of Learning and Development