Case Study: Carpetright achieves higher learner engagement and mobile adoption with SAP Litmos Courses

Carpetright Improves the Engagement of Learners Using Sap Litmos Courses

Carpetright, a UK retail chain with 3,000+ employees across 426 stores, faced the common retail L&D challenge of engaging staff who are rarely at a desk. The learning team was tasked with revitalizing training and boosting learner engagement across the business.

They implemented a social, mobile-first learning system using SAP Litmos Courses—short, video-based modules and a platform for peer learning (implemented in two weeks). Since launch the program has seen over 100,000 course views, 5,300+ courses completed, mobile logins exceeding 65%, and an average of 80,000 page views per day (rising to 100,000 on busy days), replacing a previous platform limited to 12 mandatory induction modules.

Carpetright