Case Study: Build.com boosts sales and accelerates onboarding with Litmos

Build.com Grows Sales with SAP Litmos

Build.com is an online home‑improvement retailer offering specialized sites and a vast catalog of more than 900,000 products. With about 500 employees, the company lacked a learning management system and relied on inconsistent instructor‑led sessions and an intranet for product training, leading to irregular attendance, inflexible schedules, information gaps, and no way to track training consumption or retention.

Implementing SAP Litmos centralized and standardized product training online, making content trackable and accessible across the organization. The change reduced instructor‑led training needs by 60%, sped onboarding, increased employee login activity and sales effectiveness, and provided consistent, measurable training for Build.com’s extensive product catalog.

Build.com

Mike Martin

Director of Training