Case Study: BT trains 105,000+ employees with bite-sized video learning from Litmos

BT Trains 105,000+ Employees with Bite-sized Videos

BT, a leading UK communications company serving customers in more than 170 countries and employing over 105,000 people across eight distinct customer-facing business units, faced complex training challenges: staff were time-poor, had limited access to computers, and BT’s existing LMS was underused and lacked core learning material. The Learning & Development team needed a way to deliver consistent, role-appropriate training and digitize face-to-face sessions into short, practical interventions.

BT partnered with SAP Litmos to transform instructor-led courses into bite-sized video modules and initially roll out 18 core skills (e.g., stakeholder management, negotiation, conflict management). The solution provided flexible, consumable learning during employee downtime, delivered consistent experiences across the business, and earned positive feedback for being “bite-size, flexible and useful,” enabling scalable, uniform training for the organization.

BT

Adam Goodsearles

Business Partner