Case Study: Aussie Broadband achieves 80% compliance completion and engaging, tailored training with Litmos

Aussie Broadband Trains to Meet the Needs of a Modern Workforce With Sap Litmos

Aussie Broadband is an Australian-owned, multi-award-winning telecommunications carrier with geographically dispersed regional call centres and a diverse workforce. The company needed a consistent, engaging training solution that would appeal to multiple ages and abilities, deliver core compliance (including obligations under the Australian Telecommunications Act) and health-and-safety content like office ergonomics, and be tailored to varied customer-facing roles.

Aussie Broadband implemented the SAP Litmos LMS for video-led, adaptive compliance suites and role-based learning paths, using timed-release onboarding and ergonomics courses to standardise training. The platform drove strong engagement—about 100 self-enrolments per month—and compliance completion rates of 80% (with a 90% target), while enabling better tracking and plans for six-month refresher quizzes to reinforce knowledge.

Aussie Broadband

Claire Morrissey

Learning & Development Officer