Case Study: Arnold Clark achieves 40% higher engagement and £50,000 cost savings with SAP Litmos

Arnold Clark Provides World-class Customer Experiences Using Sap Litmos Training & Content

Arnold Clark, Europe’s largest independently owned motor dealer selling over 280,000 cars a year, needed a consistent way to train staff and deliver unified messages across its many branches. Managers were struggling to ensure sales and service teams provided the same high-quality customer experience, track progress, and produce cohesive reports, while also preparing salespeople for annual exams.

Arnold Clark adopted SAP Litmos Training & Content for its ease of use, combining in-house content with off-the-shelf courses to streamline learning. The platform reduced time away from the business—cutting costs by £50,000 immediately—boosted engagement by 40% after launch, and improved exam results, helping deliver more consistent, world-class customer service.

Arnold Clark

Louise Joyce

Group Sales Training Manager