Case Study: BE Group increases online sales and customer satisfaction with Litium

BE Group chose Litium to increase customer service

BE Group, a trading and service company in the steel industry, wanted a modern e-commerce platform to better serve customers and keep up with changing buying behaviors in Sweden and Finland. They chose Litium for its digital commerce capabilities, along with partner Spot On, because their old site was too limited, and they needed a flexible, future-proof solution that could support both markets while still feeling like one company.

Litium helped BE Group launch a new platform built around the customer journey, with features such as visual production-service configuration and faster handling of digital certificates. After just one year, BE Group had gained more customers, increased online sales, and improved customer satisfaction, while offline sales stayed at similar levels instead of being cannibalized. The new Litium solution also made it easier for customers to place orders anytime, supporting continued growth and future international expansion.

BE Group

Lukas Baranauskis

Online Sales & Marketing Specialist