Case Study: Swede-Wheel boosts customer experience and efficiency with Litium

An inspiring and user-friendly customer portal for customers and partners

Swede-Wheel, a leading Scandinavian manufacturer of wheels and casters, wanted to create a customer portal that would make it easier for customers and partners to find products, access documentation, and work more efficiently. To meet this challenge, the company turned to Litium and its digital commerce platform, aiming to combine a user-friendly experience with strong business value.

Litium delivered a customer portal integrated with the Monitor ERP system, giving Swede-Wheel real-time access to product data, stock levels, customer-specific pricing, PDFs, and 3D file downloads. The solution streamlined product selection, doubled 3D file downloads, engaged nearly 2,000 registered customers, and contributed to a 70% increase in turnover since launch, while also saving significant time in support and administration.

Swede-Wheel

Mirza Alilovic

Key Account Manager Responsible for Partners and Resellers