Case Study: Phillips Law Firm improves intake efficiency and boosts conversions with Litify

With Everything On One Platform, The Phillips Law Firm Can Efficiently Manage Their Team

Phillips Law Firm, a personal injury practice with multiple offices in Washington State, was struggling with a software platform not built for the legal industry. This required extensive, costly customization to match their workflow, which limited their efficiency and grew more expensive as the firm expanded. They turned to the vendor Litify for a tailored legal industry solution.

By implementing Litify, the firm streamlined its intake process, cutting the time per call nearly in half. The platform's automation and reporting allowed them to increase their new client conversion rate by almost 7% without extra ad spending and reduce staff by two case managers, saving over $80,000 annually. Litify provided a centralized, mobile-friendly system that significantly improved productivity, marketing ROI, and client service.

Phillips Law Firm

Austin Camp

Marketing Director and Intake Manager