Case Study: Johnson Firm achieves data-driven growth and cost savings with Litify

Johnson Firm - Customer Case Study

The Johnson Firm, an Arkansas-based mass tort and personal injury law firm, struggled to find a legal software platform that could support its unique business model. After trying seven other systems, including major industry players, founder Anthony Johnson found them to be either too generic, lacking in functionality, too rigid for necessary customizations, or offering poor support. The firm needed a versatile solution from a vendor like Litify that could provide the required flexibility and industry-specific structure.

Litify provided a solution built on the Salesforce platform, offering the customization and robust support the firm required. The implementation centralized the firm's intake and case management onto one platform, automating workflows like its referral network and providing real-time data for marketing decisions. The results included saving hundreds to thousands of dollars on labor costs through automation and gaining the ability to make data-driven decisions that changed its entire business model. Johnson cited Litify's customer support and onboarding process as the best he has experienced.

Johnson Firm

Anthony Johnson

Founder