Case Study: a Canadian clothing brand achieves a smooth BigCommerce-to-Ecwid migration with LitExtension

Canadian clothing brand migrates 16,000+ products to Ecwid with LitExtension

The client, a Canadian clothing brand, sought to migrate its online store from BigCommerce to Ecwid. A primary challenge was the accurate transfer of customer accounts with multiple addresses, which was crucial for order fulfillment. The project faced a significant delay due to an API issue within the Ecwid platform that halted the process. The vendor, LitExtension, provided its All-in-One Migration Service to handle this complex data transfer.

LitExtension maintained close communication during the API delay and then executed a swift migration once the issue was resolved. Their solution successfully transferred 16,000+ products, 5,000+ customers, and 10,000+ orders. While Ecwid's system automatically generated new order IDs, all customer multi-addresses were meticulously mapped and migrated. The client reported a totally hassle-free experience and praised the responsive and capable service provided by LitExtension.