Case Study: Suma achieves clearer messaging and a more accessible platform with Literal Humans

SUMA improves accessibility and stakeholder trust with Literal Humans

Literal Humans partnered with SUMA, a mission-driven organization working to remove technology barriers for frontline communities. SUMA was struggling to clearly communicate its platform's value and purpose to users, funders, and partners. The platform also faced significant accessibility and usability issues, particularly for older users and those with disabilities, and lacked the bilingual Spanish and English materials needed to serve its audience.

Literal Humans addressed this by conducting a discovery phase and then delivering a comprehensive suite of solutions. These included refined messaging, an overhauled platform UX, an infographic guide, a bilingual explainer video, and targeted one-pagers for stakeholders. They also provided ongoing support through team training and social media management. The result was a more intuitive and accessible platform that improved user satisfaction, built stronger trust with funders and partners, and empowered the SUMA team to sustain its growth.

SUMA