Case Study: Jan-Pro Improves Customer Retention and Satisfaction with Listen360

Significantly Improving Customer Retention Satisfaction & Loyalty

Jan-Pro, a major commercial cleaning franchise with more than 11,000 locations, needed a more accurate way to understand customer satisfaction and prevent account loss as the business rapidly expanded. The company felt its face-to-face and phone-based touchpoints were not always revealing how customers באמת felt, creating a risk of missing issues until it was too late.

Jan-Pro implemented Listen360’s customer feedback management and Voice of the Customer analytics platform to gather quick survey responses, analyze comments, and surface issues in real time. With Listen360, Jan-Pro was able to identify and fix problems faster, improve retention, and reduce attrition from a typical 50% per year to less than 20% per year, while also increasing customer satisfaction and loyalty.

Jan-Pro

Rich Kissane

President and CEO