Case Study: College Hunks Hauling Junk achieves industry-leading customer loyalty with Listen360

Move the World One Customer Experience at a Time College Hunks Hauling Junk & College Hunks Moving

College Hunks Hauling Junk, a fast-growing service franchise with more than 60 locations, needed a way to consistently capture customer feedback as it expanded its franchise network. From the beginning, the company wanted to maintain extraordinary service and high client loyalty, but its small corporate team needed help understanding what customers were saying and where service quality could improve. Listen360’s customer feedback system was built into the franchise set-up to support that goal.

Listen360 provided a voice-of-the-customer platform with simple loyalty surveys, open-ended feedback collection, text analytics, and dashboards that routed comments to the right franchisees or corporate teams for quick follow-up. With Listen360, College Hunks Hauling Junk and College Hunks Moving achieved customer loyalty scores 30 points above the highest industry averages, placing the brand in the 95th percentile for client loyalty and satisfaction. The company also used Listen360’s social media integration to amplify positive reviews and motivate teams with real-time customer comments.

College Hunks Hauling Junk

Barry Julien

Sr. Marketing Coordinator