Case Study: Xercise4Less boosts member engagement and retention with Listen360

Earning Its Place as the People’s Gym and Revolutionizing the Industry

Xercise4Less, known as “The People’s Gym,” set out to deliver full-service gym experiences at budget-friendly prices while maintaining strong customer service across its 40 locations. To improve member communication and gather more consistent feedback, the company turned to Listen360 and its customer feedback system.

Listen360 helped Xercise4Less automate survey requests after key interactions, capture real-time member sentiment, and manage follow-up through daily task-pad reviews. The result was stronger engagement, faster issue resolution, and more actionable data across clubs, plus dozens of social mentions each week as satisfied members shared positive reviews online.

Xercise4Less

Jon Wright

CEO