Case Study: Anthropic scales user research and reduces churn with Listen Labs

Anthropic scales research to 100 studies with Listen Labs

Anthropic, an AI safety company, faced a challenge in scaling its user research to keep pace with rapid product development. Before using Listen Labs, their user experience research team had to run separate qualitative and quantitative studies sequentially, which was a significant bottleneck and often forced a tradeoff between timeline and research depth.

By implementing Listen, Anthropic was able to combine qualitative and quantitative research into a single, streamlined study. This solution from Listen Labs enabled researchers to conduct the equivalent of 100 studies in the time it previously took to do five or six. The impact was substantial, including reducing churn by providing the insights needed to ship a key feature and scaling research output across the entire organization.

Anthropic