Case Study: Specialist Pharmacy achieves up to 3-week faster delivery of life-saving medication and HIPAA-compliant online refills with Liquid Web

Specialist Pharmacy - Customer Case Study

This specialist pharmacy was founded to quickly deliver life‑sustaining medications to patients with rare illnesses but was held back by a non‑HIPAA compliant host. Without online forms, refills required mailed paperwork that could take weeks, support and site performance were poor, and the company needed stronger security and compliance to expand digital services.

Liquid Web provided HIPAA‑compliant hosting on VMware Private Cloud with security add‑ons and responsive support, enabling web‑based patient forms and rapid refills. The change saved staff hundreds of hours per year, processed hundreds of refills monthly with 99% positive reviews, and helped patients receive medications up to three weeks faster while giving the pharmacy greater efficiency, security, and peace of mind.