Case Study: Time To Pet achieves rapid feature expansion and 24/7 availability with Liquid Web managed redundant bare-metal servers

Pet-Sitting SaaS Elevates the Bar with Reliable and Redundant Infrastructure

Time To Pet is an Austin-based SaaS that provides scheduling, invoicing, payments and other tools for pet‑sitting and dog‑walking businesses. As the company scaled to serve thousands of customers, its prior hosts (Rackspace, then unmanaged Linode/DigitalOcean with third‑party management) no longer met its needs—demanding large prepayments or leaving Time To Pet without the managed, redundant bare‑metal infrastructure and 24/7 support required for weekend‑critical availability and predictable growth.

Liquid Web delivered fully managed redundant bare‑metal Linux servers with cPanel, real‑time data replication, database expansion and managed engineering services that allowed upgrades with no downtime. The reliable infrastructure and round‑the‑clock support let the founders focus on product development, add pandemic‑era features (payments, tips, gift cards), maintain strong uptime and reputation, and continue growing with confidence.

Time To Pet

Kyle Thielk

Engineer