Case Study: Include Software achieves 50–70% administrative cost reduction and streamlined client onboarding with Liquid Web Managed Cloud

How Liquid Web Streamlined Onboarding & Support Ticketing While Increasing Profitability for Include Software

Include Software provides an all-in-one business platform for landscapers—covering CRM, scheduling, accounting and inventory—and as the company grew it became bogged down by time-consuming IT and administrative work. Client onboarding was slow and support ticketing cumbersome, and Include needed a reliable partner to handle infrastructure maintenance and create a simpler, repeatable onboarding process (and ideally add a revenue stream).

Liquid Web delivered managed cloud hosting and customized server builds, taking on setup, monitoring, hardware/network support, system updates and rapid ticket resolution. The result: onboarding is seamless, clients experience less maintenance, and Include slashed administrative costs by 50–70% while gaining a partner program that provides additional revenue and scalable, preferred hosting for their customers.

Include Software

Nanette Seven

Vice President