Case Study: XMLA (web development & managed hosting firm) achieves reliable uptime and delivers advanced customer support with Liquid Web dedicated hosting

How Liquid Web Helps XMLA Deliver Outstanding Service with Superior Dedicated Hardware and Exceptional Support

XSite Media Los Angeles (XMLA) is a Los Angeles–based web development and managed hosting company that’s built a reputation for personalized service over 19 years. Before partnering with Liquid Web, XMLA struggled with downtime and lacked the advanced, reliable support its managed hosting customers required, prompting the search for a more robust long‑term solution.

Liquid Web delivered enterprise‑grade dedicated hosting—redundant networks, Tier‑1 premium bandwidth, and 24/7/365 performance monitoring and support—allowing XMLA to layer its own management services on top. The result: improved uptime and faster, more reliable server performance that customers noticed, quicker changes and resolutions, and continued strong customer loyalty (97% retention) backed by Liquid Web’s proactive, responsive support.

XMLA

Michael Austin

Chief Executive Officer