Case Study: Tata Power reduces collection costs by 91% with Liquid UI for Android

Tata Power Reduces Collection Cost by 91% by Automating and Mobilizing SAP-based Billing System Using Liquid UI

Tata Power, a major power utility company in India, needed to modernize a manual, paper-based billing and collection process that required field staff to collect cash, issue handwritten receipts, and later re-enter payment details into SAP. This duplicated work caused delays, data inconsistencies, and customer service issues. To address these challenges, Tata Power turned to Liquid UI and its Liquid UI for Android solution.

Liquid UI for Android gave Tata Power field teams real-time SAP access on Android devices, along with barcode scanning for automated data entry and Bluetooth printer support for on-the-spot receipt generation. With Liquid UI, Tata Power reduced collection costs by 91%, improved operational efficiency by 66%, and eliminated payment-related complaints over an 11-month period while making SAP data more accurate and accessible for field users.

Tata Power