Case Study: Northwestern Energy cuts SAP training time by 50% with Liquid UI

Northwestern Energy cuts SAP training time by 50% with Liquid UI

Northwestern Energy faced challenges with its SAP system, where service notification and customer transactions were not intuitive and difficult to navigate. The screens had too many fields and tabs across multiple processes, which made training users require significant time and effort. To address this, they turned to the vendor Liquid UI and its product to simplify the user experience.

Liquid UI implemented a solution that combined transactions into fewer screens, auto-populated fields, and renamed SAP terms to match user language. This was achieved without any changes to the backend SAP logic. The results for Northwestern Energy were substantial: training time was cut by 50%, reducing it from two days to one. Transaction execution for notifications and customer creation sped up from 7.5 to 4 minutes, and the number of screens and fields required per transaction was dramatically reduced.

Northwestern Energy