Case Study: Graybar boosts high-volume order processing with Liquid UI

How Graybar Won Big in High-Volume Distribution using Liquid UI

Graybar, a major electrical, communications, and data networking distributor with 290 locations, faced a high-volume sales and distribution challenge. With about 9,500 quote requests and more than 17,000 orders arriving daily, employees struggled with complex SAP GUI processes for quotes, orders, inquiries, and shipment handling, leading to slow productivity, data entry errors, and weak order-to-cash performance. Liquid UI helped Graybar streamline these SAP Sales and Distribution workflows using Liquid UI for SAP GUI and Liquid UI for Android.

Liquid UI built a simplified, customized SAP interface that consolidated multiple screens into one, automated key actions, and made it easier to capture customer data, validate addresses, manage output methods, and navigate line items and text types. The result was an 80% reduction in manual data entry and training burden, over 60% improvement in customer service and satisfaction, and 100% user adoption. Liquid UI also helped Graybar process quotes and sales orders faster, reduce errors and data correction costs, and shorten the sales cycle with quicker access to stock and inventory information.

Graybar