Case Study: Hillyard achieves 8x faster SAP transaction processing with Liquid UI

Hillyard speeds SAP transactions 8x with Liquid UI

Hillyard faced significant challenges during its transition to SAP, including complex multi-screen transactions, unfamiliar terminology that did not match its legacy system, and user resistance. This resulted in a high need for training and support. To address this, Hillyard partnered with vendor Liquid UI and utilized its product for SAP GUI to simplify the user experience.

Liquid UI implemented a solution that renamed fields with business terms, removed unnecessary fields, and consolidated transactions onto single screens without altering any backend SAP logic. This resulted in an 8x faster process completion time, an 80% reduction in support calls, and a 75% reduction in training time. The vendor Liquid UI enabled Hillyard to drastically improve efficiency and user adoption.

Hillyard