Case Study: Graybar boosts SAP efficiency with Liquid UI

Graybar increases process efficiency for SD by 85% and WM by 66% by Automating and Mobilizing SAP using Liquid UI

Graybar, a leading electrical, communications, and data networking distributor with 290 locations across the U.S., Canada, and Puerto Rico, needed to improve efficiency in SAP SD and WM. Its counter sales, cycle count, and blocked sales order processes were manual, repetitive, and time-consuming, slowing productivity for CSRs, warehouse staff, and managers.

Liquid UI implemented Liquid UI for Android, Liquid UI for iOS, and Liquid UI Server to automate and mobilize Graybar’s SAP workflows. The solution added barcode scanning, shopping-cart style counter ordering, cycle count views, and mobile notifications for blocked sales orders, cutting process times significantly and improving productivity by 70%, cycle count efficiency by 66%, and blocked sales order review from 3 hours to 30 minutes, with 100% user adoption.

Graybar