Case Study: Fairfax Water improves billing accuracy and data integrity with Liquid UI

Fairfax Water improves billing accuracy with Liquid UI and 100% field access to SAP PM

Fairfax Water faced challenges with its maintenance reporting processes as technicians relied on paper work orders and handwritten notes because SAP PM was only accessible from desktop computers. This paper-based system led to delayed updates in SAP, service notifications being tracked in spreadsheets, and manual time entries that affected billing accuracy. To address this, they partnered with vendor Liquid UI.

Liquid UI implemented its mobile solution for iOS, providing technicians with field access to SAP PM. This allowed for real-time data capture, with work orders, service notifications, and time confirmations entered directly into SAP from a mobile interface. The use of barcode scanning further reduced manual data entry. As a result, Liquid UI helped Fairfax Water improve field productivity, enhance data visibility, reduce manual errors, and achieve more accurate billing records.

Fairfax Water