Case Study: Canada Post reduces HR appraisal errors and training time with Liquid UI GuiXT

Canada Post Corporation Optimizes HR Appraisal Process Using GuiXT

Canada Post, a major national postal service, faced significant challenges with its complex SAP-based employee appraisal process, which led to user confusion, data inaccuracies, and a high volume of incomplete submissions. The primary issues included difficulty navigating screens and a 70% rate of missing appraisals attributed to user error. To address this, they partnered with vendor Liquid UI, which utilized its GuiXT technology to simplify and optimize the SAP interface.

Liquid UI implemented portable GuiXT scripts that streamlined the process by reducing on-screen clutter and adding critical information like employee names and numbers. This solution dramatically improved the user experience, leading to a 95% reduction in the error rate. The measurable impacts included an 88% decrease in training time, a 70% faster appraisal process, a 68% reduction in data entry fields, and an 88% drop in support calls, significantly boosting productivity and accuracy for Canada Post.

Canada Post