Case Study: BD Biosciences achieves 80% faster complaint processing and 95% better data accuracy with Liquid UI

BD Biosciences Saves 80% of Process Time and Improves 95% of Data Accuracy by Optimizing SAP QM using Liquid UI

BD Biosciences, a long-established leader in diagnostics, biosciences, and medical devices, needed to improve its SAP QM complaint-handling process. The company was struggling with manual data validation, limited integration with external tools like Excel and Word, complicated SAP screens, and a lengthy process that could take 30–40 minutes or more per complaint. Liquid UI helped address these issues with SAP GUI optimization.

Liquid UI implemented simplified SAP user interfaces, one-time data entry, auto-validation, and process automation to reduce clicks, remove unnecessary fields, and combine multiple screens into one. As a result, BD Biosciences saved 80% of process time, reduced human error by 95%, cut clicks by about 70%, and improved complaint handling efficiency by roughly 85% per case.

BD Biosciences