Case Study: BD Biosciences reduces complaint processing time by 80% with Liquid UI

BD Biosciences cuts complaint processing time by 80% with Liquid UI

BD Biosciences faced significant challenges in its SAP-based complaint processing. The life sciences company required extensive manual validation of data across multiple SAP transactions, relied on external tools like Excel and Word for analysis and closure, and navigated complex, time-consuming SAP interfaces. This led to a lengthy complaint handling process that often took 30-40 minutes per case. To address these inefficiencies, BD Biosciences implemented Liquid UI for SAP GUI.

The solution from Liquid UI automated data validation, consolidated multiple screens, and removed unnecessary fields to simplify the SAP interface. It enabled single-entry data capture and automated calculations, which reused information across transactions. This implementation resulted in an 80% reduction in complaint processing time and a 95% improvement in data accuracy. By streamlining workflows and reducing repetitive steps, Liquid UI enabled BD Biosciences to achieve faster resolution of complaint cases.

BD Biosciences