Case Study: Alcon reduces sales order processing time with Liquid UI

Alcon eliminated error-prone data entries by integrating SAP and Salesforce using Liquid UI

Alcon, a global medical company specializing in eye care products, faced a highly manual and error-prone sales order process. CSRs had to move through 20+ SAP screens, manage more than eight order types, work from a limited custom dashboard, and manually transfer data from Salesforce to SAP, which slowed productivity and affected customer service. Liquid UI helped address these challenges with Liquid UI for SAP GUI and Liquid UI Server.

Liquid UI streamlined Alcon’s SAP SD and MM processes by consolidating screens, reducing fields, auto-populating key data, and integrating Salesforce directly with SAP so users could load material order information without rekeying. The improved dashboard and automated order logic cut training time and sales order processing time by 50%, eliminated many manual entries, improved data integrity, and boosted user performance and customer satisfaction.

Alcon