Case Study: Logan City Council improves citizen engagement with Liquid State's City of Logan app

Logan City Council - Customer Case Study

Logan City Council needed an innovative solution to engage its diverse and growing population of over 327,000 residents. The challenge was to create a common point of contact for the community, providing a convenient way for citizens to stay informed and report local maintenance issues. To address this, they partnered with vendor Liquid State and leveraged their Liquid Gears platform.

Liquid State developed the City of Logan cross-platform mobile app, which delivered features like a disaster preparedness hub, push notifications for services, an AI chatbot for support, and a tool for reporting non-urgent issues. The solution provided residents with immediate access to council services and information, removing barriers like a registration requirement. The result for Logan City Council is a powerful citizen engagement tool validated by positive resident feedback, alongside analytics from Liquid State to track active users, sessions, and content consumption.

Logan City Council