Case Study: On the Border reinvigorates employee experience with Liquid Agency

On the Border boosts employee engagement with Liquid Agency and cuts customer safety claims by 33%

On the Border, a major Mexican casual restaurant chain, faced a significant challenge with employee retention despite its commercial success. Its internal communications were outdated and confusing, leaving employees disconnected from the company's purpose and unable to perform basic tasks like enrolling in benefits. Liquid Agency was engaged to help redefine the employee value proposition and address these engagement issues.

Liquid Agency implemented a multi-year transformation that included redefining the company's mission and values, upgrading training materials in a new LMS, and launching a modern intranet called LimeLife. This platform centralized the employee journey with training, announcements, and recognition. The solution led to a 33% decrease in customer safety claims expenses and dramatically increased engagement, with an internal fundraiser meeting its annual goal in a single day thanks to the new tools and strategy from Liquid Agency.

On the Border