Case Study: KappAhl increases customer reviews by 27% with Lipscore Ratings & Reviews

KappAhl boosts customer reviews by 27% with Lipscore Ratings & Reviews

KappAhl, a global fashion retailer with over 330 stores, faced challenges in capturing authentic customer feedback at scale across its multiple markets. They needed a solution to convert this feedback into actionable insights and reduce product return rates. They chose to partner with Lipscore Ratings & Reviews for its review management solution.

Lipscore implemented its platform, which integrated seamlessly with KappAhl's customer experience platform, Voyado. This integration automatically sent review requests to customers and rewarded them for participation. As a result, KappAhl saw a 27% year-over-year increase in review volume, collecting over 38,000 verified reviews in just five months. Lipscore's solution provided valuable product insights that informed design and purchasing teams, improved customer engagement, and reduced the moderation workload.

KappAhl