Case Study: Complete I.T. achieves scalable IT standardization with Liongard

Standardization Through Automation Improves MSP’s Entire Customer Lifecycle

Complete I.T., a long-established UK MSP with 7 offices, 700+ customers, and 25,000 endpoints, needed a better way to manage technical documentation and system visibility as it grew through acquisitions. Manual, inconsistent processes made it difficult and time-consuming to find accurate information quickly across its client base.

Liongard helped Complete I.T. standardize and automate documentation and auditing across 44 systems, including Azure Active Directory, Microsoft 365, and firewall appliances. With Liongard’s automated discovery, historical timelines, alerts, and integrations with ConnectWise Manage and IT Glue, the MSP improved onboarding, reduced service delivery issues, and sped up resolution times while supporting continued growth.

Complete I.T.

Dan Scott

Innovation and Systems Director