Case Study: top.media achieves greater profitability and operational efficiency with Liongard

MSP Uses Liongard to Save Time and Streamline Processes

top.media, a managed services provider in the Frankfurt Rhine-Main metro area, needed a better way to keep IT environments current across multiple customer systems. Manual documentation and change tracking were time-consuming, error-prone, and made it difficult to stay ahead of issues, standardize processes, and maintain accurate information for customers.

Liongard’s automated documentation and custom Actionable Alerts helped top.media gain continuous visibility across on-premises and cloud environments, detect critical changes faster, and route tickets directly into Autotask. With Liongard, the MSP improved standardization, cut Standards Review time by 50%, caught security and configuration issues sooner, reduced unnecessary license spend, and increased operational efficiency and profitability.

top.media

Patrick Lenz

Executive Director