Case Study: Doberman Technologies Saves a $13K Monthly Relationship with Liongard

Liongard’s historical data allows MSP to pinpoint costly, unauthorized changes made by third-party vendor

Doberman Technologies, a Lansing, Michigan-based managed services provider focused heavily on healthcare, needed a better way to maintain visibility across its customer environments after a third-party vendor caused a costly two-day outage on a line-of-business database server. The incident disrupted scheduling and patient services across 20 locations and created urgent questions about what changed, when it happened, and who was responsible. Doberman Technologies turned to Liongard and its Change Audit functionality to help investigate the issue.

With Liongard, Doberman Technologies was able to use historical, non-editable data to pinpoint the exact time, source, and actions behind the database corruption, even after the third-party vendor initially denied fault. Liongard’s automated visibility and historical timeline helped restore accountability, supported faster resolution, and proved value to the customer—ultimately helping Doberman Technologies save a $13K monthly relationship and reinforce its core promises of reliability, continuity, and security.

Doberman Technologies

Ian Richardson

Chief Executive Officer