Case Study: 5th Gear Technology Concepts cuts onboarding time by 50% with Liongard

Liongard’s Alerts Simplify Audits, Cut Onboarding Time by 50%

5th Gear Technology Concepts, a Nashville-based MSP serving mostly healthcare clients, needed a better way to manage incomplete documentation scattered across multiple tickets while also meeting strict HIPAA and audit requirements. The small team was spending too much time searching for answers across disconnected systems, making onboarding and compliance work more difficult than it needed to be. They turned to Liongard’s automated documentation and alerting platform to improve visibility and control.

With Liongard’s automated documentation and custom Actionable Alerts, 5th Gear Technology Concepts gained unified visibility into changes across systems like firewalls and Active Directory, with alerts that triggered tickets for important issues. Liongard reduced onboarding time by 50%, freed up about 15% of staff time, and made audits much less painful. The platform also helped 5th Gear close two new accounts worth $65,000 in ARR, showing clear business value from Liongard’s automation.

5th Gear Technology Concepts

Glenn Porter

President