Case Study: ES Consulting improves ticket time-to-resolution with Liongard

ES Consulting saves $75K with Liongard

ES Consulting, a nationally renowned MSP, sought to improve automation around their documentation and data management to support their unique all-Tier 3 technician model. Their challenge was to maintain profitability by increasing efficiency and proactive problem-solving to improve ticket time-to-resolution. They turned to the vendor Liongard for a solution.

Liongard provided a platform that automated manual tasks and documentation for ES Consulting. The implementation of Liongard's solution resulted in significant savings for the MSP, reportedly saving them $75K. The platform successfully improved ticket time-to-resolution for their technicians.

ES Consulting