Case Study: TeamLogic IT achieves 62.5% faster resolution and $40K savings with Liongard

$40K Saved in Operational Costs in Less Than a Year

TeamLogic IT – Memphis, an MSP serving small and mid-sized businesses, was struggling with manual documentation across multiple systems, which led to incomplete customer data and slower average time to resolution. The team needed a better way to onboard clients, monitor changes, and give engineers faster access to accurate information. Liongard’s automation platform was brought in to help streamline these processes.

With Liongard, TeamLogic IT – Memphis consolidated IT data into a single portal with unified visibility across customer environments, backed by more than 30 system inspectors and a structured 6-stage implementation program. The results were significant: onboarding time dropped from about 40 hours to 60 minutes, ATR improved by 62.5%, reactive ticket ATR was reduced by 5 minutes, and the company saved $40K in operational costs in less than a year.

TeamLogic IT

Drayton Mayers

President