Case Study: Advanced Garage Doors saves time and improves customer response with Linxup

Advanced Garage Doors saves time and improves lead capture with Linxup

Advanced Garage Doors, a residential and commercial garage door service provider in the Seattle and Portland metro areas, faced challenges with disconnected communication and limited visibility into its fleet of 20 technicians. Relying on manual phone check-ins for dispatching led to inefficiencies, prevented effective scheduling, and hampered customer communication. The company had a prior unsatisfactory experience with vendor Linxup's GPS tracking but decided to try it again due to its integration with their Workiz field service platform.

The solution was implementing the Linxup GPS tracking system integrated with Workiz. This provided real-time visibility into technician locations and vehicle details directly within their dispatch platform. The results for Advanced Garage Doors included significant time savings on dispatching, improved customer communication with accurate ETAs, and increased lead capture due to faster response times. Linxup's Driver Coaching Dashboard also helped improve driver safety and accountability across the fleet.

Advanced Garage Doors