Case Study: Zurich reduces fraud case triage time by 30% with Linkurious Enterprise

Zurich Insurance reduces fraud case triage time by 30% with Linkurious Enterprise

Zurich Insurance, a major global multi-line insurer, faced a significant challenge in efficiently triaging a high volume of fraud alerts generated by their automated detection system. Their Special Investigation Unit was struggling with time-consuming manual data collection from disparate sources, which hindered their ability to quickly distinguish false positives from genuinely suspicious claims and risked delaying service for honest customers. To address this, they implemented the Linkurious Enterprise graph visualization platform from vendor Linkurious.

The Linkurious solution integrated seamlessly with Zurich’s existing tech stack, providing investigators with an intuitive visual map of all connections related to a claim. This allowed the team to quickly see the big picture and make more informed decisions. By using Linkurious, Zurich reduced its average case triage time by 30%, saving 5 to 10 minutes per case and enabling investigators to dedicate more time to uncovering actual fraud.

Zurich

Paul Kühne

Head of Fraud Prevention