Case Study: Sprague streamlines Salesforce email recording with LinkPoint Connect

Sprague - Customer Case Study

Sprague, a Portsmouth, NH-based energy and materials handling service company, needed a better way to record sales activity in Salesforce while letting reps work efficiently in Outlook. After struggling with a limited email integration tool that was hard to maintain and didn’t reliably capture email data, Sprague looked for a more dependable solution to support its expanding use of Salesforce.

Sprague chose LinkPoint360’s LinkPoint Connect to streamline Outlook-to-Salesforce communication archiving and email recording. LinkPoint360 also customized the installer to show additional record details, helping users log emails to the correct account in Sprague’s complex Salesforce instance. The result was greater sales-team efficiency, improved visibility and accountability for managers, and easier IT deployment and maintenance with automatic updates and quick installs for new users.

Sprague

Shana Hoch

Director of Marketing and Customer Experience