Case Study: Perceptive Software, Inc achieves seamless Outlook 2010-to-CRM integration and zero migration downtime with LinkPoint360

Perceptive Software, Inc - Customer Case Study

Perceptive Software, Inc, a Lexmark business unit and maker of ImageNow ECM solutions, faced a critical issue in early 2011 when migrating to Microsoft Outlook 2010: their CRM had no connector to capture email correspondence. With only seven days before go‑live and the risk of losing vital customer notes and internal transparency, Perceptive turned to LinkPoint360 and its LinkPoint Connect product to address the gap.

LinkPoint360 delivered LinkPoint Connect, which was evaluated and rolled out in days and then deployed company‑wide within a week. The LinkPoint360 solution provided tight Outlook–CRM integration, enabling consolidated customer correspondence on the desktop, faster training and collaboration, zero migration downtime, and measurable gains in operational efficiency for Perceptive Software, Inc.

Perceptive Software, Inc

Ross Reed

Account Executive