Case Study: High-tech company achieves 5x faster response and improved product sentiment with Linkfluence

Applying E-Reputation In Real Time To Anticipate Risks

A rapidly growing European high-tech company known for its ultra-reliability faced customer unrest after a high pace of innovation triggered negative comments on social media. Preserving its reputation and quickly identifying client criticisms became a top priority for the Communication Management team.

Linkfluence’s Social Data Intelligence platform was deployed with two dashboards, 55+ capture queries, alerts and team training to monitor six core products, launches and specialist media. The program captured about 15,000 posts monthly, cut reaction time to criticism by fivefold and boosted positive tone on new launches by 11%, enabling real‑time issue detection and faster integration of user feedback.