Case Study: Uniphore achieves rapid global scaling and a diverse, engaged workforce with LinkedIn Talent Solutions

How to fuel a future beyond hypergrowth

Uniphore, founded from an IIT Chennai lab, is a global leader in conversational service automation riding a wave of hypergrowth as businesses invest more in AI-driven customer service. With headcount expanding rapidly — targeting about 350 employees by 2021 — the company faced the challenge of hiring and onboarding talent quickly and precisely amid stiff competition, while keeping the workforce diverse, engaged and ready to scale.

Adopting a “People First” strategy, Uniphore used LinkedIn Talent and Learning solutions to recruit with data-driven precision and build internal skills and mobility; this approach produced a 30% candidate-to-employee conversion rate, supported threefold growth in 2019, and helped cultivate diversity (women make up 34% of functions and 22% of leadership). High engagement with LinkedIn Learning (68% of employees accessed it from April–October 2020, with 58% repeat learners) further accelerated development and retention as the company scaled globally.

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